Product & Platform Monitoring Lead

About the Company

At ClarityPay, we're redefining the point-of-sale credit market to bring more value to merchants. Based in NYC and Atlanta, our fast-growing fintech empowers large merchants with configurable “Pay-Over-Time” tools— including monthly installments, BNPL, and revolving products.

Responsibilities

• Monitor end-to-end customer flows including onboarding, underwriting, payments, disbursements, and repayments
• Define and track product health metrics such as conversion rates, approval rates, and payment success
• Own real-time monitoring of APIs, services, and third-party integrations
• Partner with Engineering to define SLIs, SLOs, alerts, and escalation paths
• Lead incident detection, triage, and cross-functional response including post-incident reviews
• Monitor operational and transaction-level anomalies like failed payments and reconciliation breaks
• Build dashboards and reports for product, engineering, and leadership teams

Requirements

• 5+ years of experience in fintech, payments, lending, or financial services platforms
• Strong understanding of API-based systems and transaction processing
• Hands-on experience with monitoring/observability tools such as Datadog, New Relic, Grafana, CloudWatch, or Splunk
• Experience building and managing MIS and Data reporting tools like QuickSight, Tableau, or PowerBI
• SQL or basic scripting experience in Python for analysis and reporting
• Proven experience managing production incidents in high-availability systems

Preferred Qualifications

• Experience with consumer lending, commercial lending, BNPL, card payments, ACH, or real-time payments
• Familiarity with SRE concepts, SLAs/SLOs, and reliability best practices