Product Owner HRIS Service Center

Responsibilities

• Organize and coordinate the activities of the HRIS Service Center
• Manage the operational follow-up of tickets and the backlog
• Prioritize requests and incidents while defining and monitoring KPIs
• Define and improve processes, workflows, and management rules
• Coordinate between IT, business units, and project teams
• Facilitate communication and manage escalations to ensure continuous improvement
• Manage documentation, including the writing of procedures and reflex sheets
• Support the skill development of the teams

Requirements

• Master's degree (Bac+5)
• 3 to 5 years of experience in Service Center management, application support, or TMA
• Strong knowledge of HRIS tools such as Oracle HCM, Horoquartz, or HR Access
• Proficiency in Jira for incident and backlog tracking
• Experience with Agile/Scrum methodologies
• Ability to work in a dynamic environment using a value/effort logic
• Fluency in both French and English

About the Company

Ortec Group is present in 25 countries, providing engineering and construction solutions across various sectors including energy, mining, defense, transport, and aerospace. With 14,500 employees, the Group focuses on the design, implementation, and maintenance of industrial projects, driven by values of safety, innovation, and continuous training.