
Posted 17 hours ago
Product Owner - Disruption Management
Etihad AirwaysProduct Owner - Disruption Management
Requirements
5+ years in Product Management, Airline Operations experience, Knowledge of PSS and DCS, Experience with IROPS workflows, Proficiency in Scrum/Kanban, Familiarity with APIs and AI chatbots
Skills
Product ManagementScrumKanbanJiraConfluenceAPI
About the role
Responsibilities
- Own the end-to-end roadmap for disruption tools, including automated re-accommodation, digital meal/hotel vouchering, and proactive communication triggers
- Act as the primary link between Integrated Guest control, Guest Relations, Airport Operations, and Digital/IT teams
- Design intuitive digital flows that allow guests to rebook flights or claim compensation via self-service, reducing dependency on voice channels
- Define and track key performance indicators such as Automated Re-accommodation Rate, Contact Center Deflection, and Guest Satisfaction (NPS) during disruptions
Requirements
- 5+ years of experience in Product Management, ideally within Airline Operations
- Deep understanding of Passenger Service Systems (PSS), Departure Control Systems (DCS), and IROPS workflows
- Proven track record working in Scrum/Kanban environments with proficiency in tools like Jira and Confluence
- Familiarity with APIs, AI-driven chatbots, and the use of RPA to bridge legacy system gaps
- Exceptional ability to remain calm under pressure and influence stakeholders in high-stakes environments
About the Company
Etihad Airways is the UAE’s national airline, shaping the future of global aviation from its hub in Abu Dhabi. Through our “Journey 2030” ambition, we are expanding our network and fleet to connect people across continents and cultures, driving a new era of excellence in the aviation industry.
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Get started — it's freeProduct Owner - Disruption Management
Etihad Airways · Abu Dhabi
