Posted 10 hours ago
Product Operations
Zeal GroupProduct Operations
Perks & benefits
Education AllowanceHealth InsuranceRelocation AllowancePaid Leave
Requirements
Bachelor's degree, 3+ years experience in product or business operations, Process mapping skills, Strong communication, Data analysis skills
Skills
SQLFintech
About the role
Responsibilities
- Map existing manual Customer Service workflows and identify inefficiencies
- Design standardized and scalable business processes and SOPs
- Translate operational needs into Product Requirement Documents (PRDs)
- Transform manual processes into system-driven and automated solutions
- Collaborate with product managers and technical teams to drive development and deployment
- Participate in UAT testing to ensure features meet business needs
- Establish and track KPIs to analyze efficiency gains and error rates
Requirements
- Bachelor’s degree in Finance, Economics, Information Management, or related fields
- At least 3 years of experience in product operations, business operations, or Customer Service operations
- Experience in fintech, trading platforms, payments, brokerage, or forex industries preferred
- Strong process mapping and product mindset skills
- Excellent communication and stakeholder management abilities
- Proficiency in project execution and data analysis
- Familiarity with PRD writing, Axure/Figma, or workflow diagram tools is a plus
- Basic SQL or data analysis skills are a plus
Benefits
- Life Insurances
- Team Building
About the Company
Zeal Group focuses on delivering high-quality client experiences through optimized workflows and scalable system-driven solutions.
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Zeal Group · Kuala Lumpur
