Product Operations

About the Company

Profound is the marketing platform for the AI era. Backed by Lightspeed, Sequoia, Kleiner Perkins, and Khosla Ventures at a $1B valuation, we provide brands with the intelligence to see how AI represents them and the Agents to act on it.

Responsibilities

• Lead feature-specific product ops work from launch prep through adoption tracking
• Act as the voice of the customer by synthesizing feedback from support, sales, and customers into prioritized product input
• Support sales enablement by building release notes, internal guides, and demo scripts
• Own company-wide product and engineering updates to keep teams aligned
• Work with Agent Engineering to create and improve agent templates
• Evaluate third-party partnerships and stress-test integrations
• Build and maintain product documentation, launch playbooks, and internal wikis
• Track product adoption metrics and feature usage post-launch

Requirements

• Product-minded with a bias toward action
• Strong written and verbal communication skills
• Ability to operate in a fast-moving, early-stage environment with minimal direction
• Technical fluency to work directly with engineers and understand product specs
• Customer-empathetic approach to product feedback
• Highly organized with the ability to manage multiple features and stakeholders simultaneously