Product Operations Manager

Responsibilities

• Own the rhythms of the product organization, including quarterly/annual planning, roadmap reviews, and leadership cadences.
• Identify and eliminate friction in product workflows by optimizing tooling, processes, templates, and documentation.
• Build reporting infrastructure to keep leadership informed on product performance, velocity, and OKR progress.
• Act as the resident AI expert, building AI-powered workflows and prompt libraries to accelerate spec writing, research synthesis, and ticket grooming.
• Manage the product team's core toolstack (e.g., Notion, Productboard, Jira) and establish a single source of truth for documentation.
• Serve as the connective tissue between Product and Go-to-Market functions to manage feedback loops and launch readiness.

Requirements

• 4–7 years of experience in product operations, product management, program management, or strategy & operations.
• Strong understanding of the product development lifecycle and modern agile practices.
• Hands-on experience using AI tools in a professional context to drive efficiency.
• Proven ability to implement scalable processes and systems thinking.
• Analytical mindset with experience working with data and building dashboards.
• Proficiency with tools such as Jira, Notion, Confluence, or Productboard.
• Excellent communication skills with the ability to influence without authority.

Preferred Qualifications

• Experience scaling a product organization through significant growth.
• Background in SaaS or platform products.
• Familiarity with OKR frameworks and goal-setting facilitation.
• Experience with no-code/low-code automation tools like Zapier, Make, or n8n.
• Proficiency in prompt engineering and building reusable AI playbooks.

About the Company

Wati is an AI-powered customer engagement platform designed to help businesses sell, support, and grow through conversations. Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations through a unified inbox and intelligent AI layer. We are proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify.