Product Operations Manager

Responsibilities

• Define and implement operating policies, SOPs, and controls across onboarding, delivery, and support
• Establish operating rhythms, set KPIs/OKRs, and drive accountability across teams and vendors
• Design and improve end-to-end onboarding and adoption workflows to reduce time-to-value
• Lead cross-functional initiatives across Product, Engineering, Sales, CS, and Marketing to remove friction
• Forecast demand and capacity for people, processes, and tooling
• Act as the Voice of the Customer, translating feedback and usage data into product recommendations
• Define and maintain dashboards for key metrics including TTV, activation, NPS/CSAT, and SLAs
• Analyze data using SQL to inform decisions and build operating models
• Evaluate, negotiate, and manage vendors and tools supporting onboarding and analytics

Requirements

• Bachelor’s degree in Economics, Mathematics, Finance, Business Administration, Operations Management or a related quantitative field
• 3-7 years in investment banking, consulting, product operations, or operations management
• Experience in B2B SaaS or AI-driven platforms
• Proven ability to translate complex products and customer feedback into scalable processes
• Strong analytical skills with proficiency in BI tools and SQL
• Experience navigating dynamic startup environments

About the Company

Reevo is an AI-driven platform focused on optimizing product and customer experiences through scalable operational excellence.