Product Operations Manager

About the Company

Moab is building a modern, all-in-one software platform for equipment dealers and rental businesses. Our vision is to connect everyone who is selling, buying, renting, servicing, or utilizing equipment, starting with a new system-of-record that helps rental businesses operate faster, smarter, and more efficiently.

Responsibilities

• Work alongside engineers and customers to understand real-world workflows
• Observe, document, and synthesize customer pain points and opportunities
• Translate qualitative insight and quantitative analysis into clear problem statements
• Use SQL and data analysis to surface patterns in product usage and customer behavior
• Partner with engineers to offer context and feedback on solution approaches
• Help the team prioritize product work by grounding discussions in customer impact
• Support the rollout of product changes and own product release notes
• Maintain internal documentation and evolve the customer-facing knowledge base
• Team up with Business Operations to handle support shifts and improve customer support
• Collect and synthesize feedback and metrics after launch to inform iteration

Requirements

• Strong analytical skills with hands-on experience using SQL
• Experience in a Product Operations or similar role at a startup
• Ability to synthesize messy, incomplete inputs into clear insights
• Comfort working closely with engineers
• Clear written communication skills for documentation and release notes
• Strong judgment and an orientation toward impact over process
• Willingness to engage directly with customers, including through support work
• Interest in staying close to real-world workflows and outcomes