Product Operations Manager, AI Voice

Responsibilities

• Coordinate end-to-end rollout and go-live for Voice AI, ensuring alignment across Product, Engineering, CS, and GTM teams.
• Drive product adoption by ensuring new capabilities deliver intended efficiency, revenue, and guest-experience gains.
• Manage the feedback loop between field teams and engineering to inform the product roadmap.
• Run experiments, including A/B tests, phased rollouts, pilots, and early access programs, to validate features before scaling.
• Own the measurement framework for Voice by defining key KPIs and maintaining essential dashboards.
• Partner with Go-To-Market teams to improve rollout processes and AI-enabled workflows.

Requirements

• 3+ years of experience in product operations, technical program management, strategy & operations, or consulting.
• Proven track record of owning complex, end-to-end product launches in a B2B SaaS environment.
• Data-driven mindset with proficiency in SQL and hands-on experience with BI/analytics tools.
• Experience designing experiments, defining KPIs, and building measurement frameworks.
• Strong program management skills with the ability to drive multiple concurrent deployments through ambiguity.
• Excellent communication skills with the ability to build alignment between technical and non-technical audiences.

Preferred Qualifications

• Experience in hospitality technology or telephony/voice/communications products.
• Knowledge of APIs or scripting.
• A "tinkerer's instinct" and a bias for action in high-growth environments.

Benefits

• Competitive compensation including base salary, quarterly performance bonuses, and stock options.
• Canary Days: Monthly company-wide days off to ensure the team can recharge.
• Self Improvement Club: Monthly budget to support personal goal achievement.
• Professional Development: Dedicated budget for cross-functional professional growth.
• Travel Reimbursement: Stipends for visiting New York, San Francisco, or Dallas offices, plus credits for staying at partner hotels.

About the Company

Canary Technologies is changing the game for hotels with modern software powered by a hospitality-specific AI platform. Utilized by over 20,000 hoteliers in 100+ countries, Canary helps major brands like Marriott, IHG, and Four Seasons work smarter and wow their guests. We are a fast-growing, award-winning company backed by top Silicon Valley investors including Y Combinator and Insight Partners.