Product Operations Manager, AI Implementations - WhatsApp

Responsibilities

• Design, build, and operate autonomous AI agents and workflows for bug triage, prioritization, classification, and resolution
• Own end-to-end product quality programs, including launches, dogfooding, and root cause analyses
• Partner with engineering and product teams to drive resolution of high-priority issues and influence product roadmaps
• Collect and analyze data to identify quality trends, building dashboards and metrics to drive data-driven decision making
• Build and maintain an evals practice to ensure AI solutions meet accuracy thresholds through LLM judges and governance frameworks
• Design AI workflows that comply with data sensitivity guardrails and privacy-first constraints

Requirements

• Bachelor's degree in a directly related field, or equivalent practical experience
• 5+ years of experience in strategy, operations, consulting, or data analysis
• Experience building or deploying AI/ML solutions or automation in production workflows
• Advanced SQL skills for data analysis and storytelling
• Experience with WhatsApp or similar messaging/communication platforms
• Ability to design AI workflows that balance quality signal collection with privacy and encryption constraints

Preferred Qualifications

• Experience in product quality, QA, or technical program management
• Familiarity with LLMs, AI agents, or ML evaluation frameworks
• Experience operating in flat, individual-contributor-heavy organizational structures
• Demonstrated ability to integrate AI tools to optimize workflows and drive measurable impact
• Experience implementing responsible and ethical AI practices, including bias mitigation

About the Company

Meta builds technologies that help people connect, find communities, and grow businesses. From Facebook to Instagram and WhatsApp, our apps empower billions of people worldwide. We are now moving beyond 2D screens toward immersive experiences in augmented and virtual reality to build the next evolution in social technology.