Product Operations Leader

Responsibilities

• Lead the execution of product flow processes, visual merchandising, and markdown activities to ensure efficient movement of goods.
• Coach and provide feedback to Customer Experience Representatives (CERs) to drive operational excellence.
• Manage the store's visual operations, including signage, propping, and reacting to sales trends.
• Oversee store opening and closing procedures and manage the sales floor.
• Support team development through hiring, training, and cross-training activities.
• Ensure the health and safety of both employees and customers is maintained as a top priority.

Requirements

• 1-2 years of experience in customer service, merchandising, or operations.
• Proven experience leading others.
• Knowledge of provincial health and safety standards.
• Ability to lift up to 40 pounds and remain mobile on the sales floor for extended periods.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.
• Bilingualism (French/English) is required for positions located in Québec.

About the Company

Indigo is a physical and digital destination inspired by books, ideas, and beautifully designed lifestyle products. Our mission is to inspire reading and enrich the lives of booklovers by creating a joyful space for discovery and connection.