Product Operations Associate

About the Company

Fortuna Health is redefining the consumer experience for Medicaid. We’re helping millions navigate Medicaid end-to-end from eligibility and enrollment to renewing coverage. We're backed by a16z, BoxGroup, YC, and top healthcare angels.

Responsibilities

• Review and process high volumes of consumer applications, tracking learnings and patterns for Engineering
• Understand nuances and edge cases across state and Medicaid programs
• Identify patterns in user behavior to collaborate with engineering on product features and address bugs
• Provide timely, empathetic, and high-quality consumer support
• Understand and investigate consumer needs and pain points
• Collaborate with engineering to identify opportunities to improve user experience and reduce support needs

Requirements

• 0-1 years of experience (internships or recent graduates welcome)
• Strong written and verbal communication skills
• Strong attention to detail
• Strong analytical and problem-solving mindset
• Proficiency with Excel or Google Sheets
• Ability to work 5 days per week in-person in NYC

Benefits

• Competitive salary and equity ownership
• Platinum health insurance plans
• Free lunch every day
• All commuter expenses covered
• $100/month wellness benefit
• Unlimited PTO
• 401k plan with company match