Product Manager, VP - Card Benefits Experience

Responsibilities

• Develop and execute a product strategy and roadmap for digital benefits experiences to drive customer engagement.
• Manage discovery efforts and market research to identify customer needs and define impactful solutions.
• Own and maintain the product backlog, prioritizing features based on user value and business objectives.
• Collaborate with design, engineering, research, and marketing teams to deliver new features and optimize existing journeys.
• Integrate data analytics, product metrics, and UX research to drive data-driven prioritization.
• Partner with Compliance, Legal, and Risk teams to ensure all products operate within a regulated framework.

Requirements

• 5+ years of product management experience, preferably in credit cards or digital banking.
• Advanced knowledge of the product development lifecycle, design, and data analytics.
• Proven experience collaborating with UX design and research teams.
• Expertise in the Agile development framework, including authoring business requirements and user stories.
• Strong analytical skills with experience using product metrics, funnel analysis, and KPIs.
• Excellent written and oral communication skills for presenting to senior stakeholders.
• Bachelor's degree or equivalent practical experience.

Preferred Qualifications

• Experience in consumer credit cards, loyalty programs, rewards, or benefits platforms.
• Experience with personalization or decisioning systems (segmentation, targeting, next-best-action).
• Proficiency in using experimentation and iterative delivery to optimize customer experiences.
• Experience aligning multiple teams against shared platforms and APIs in a scaled organization.

About the Company

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.