Product Manager, VP - Card Benefits Experience

Responsibilities

• Develop and execute a product strategy and roadmap for digital card benefits to ensure Chase remains at the leading edge of digital capabilities.
• Manage discovery efforts and market research to uncover customer needs and define impactful, personalized solutions.
• Own and maintain the product backlog, prioritizing features based on user value, business benefits, and technical trade-offs.
• Collaborate with cross-functional teams including design, engineering, research, and marketing to drive feature innovation and optimization.
• Integrate data analytics, product metrics, and UX research to inform prioritization and evaluate product success.
• Operate within a risk-based framework by partnering with Compliance, Legal, and Risk teams to mitigate operational and technology risks.

Requirements

• 5+ years of product management experience, preferably in credit cards or digital banking.
• Advanced knowledge of the product development lifecycle, design principles, and data analytics.
• Proven ability to lead end-to-end product activities from discovery and ideation to requirements definition and value management.
• Experience collaborating closely with UX design and research teams.
• Expertise in the Agile development framework, including authoring business requirements and user stories.
• Strong analytical skills with experience using product metrics, funnel analysis, and KPIs to drive decisions.
• Experience operating in a regulated or risk-based environment.
• Bachelor's degree or equivalent practical experience.

Preferred Qualifications

• Experience in consumer credit cards, loyalty programs, rewards, or benefits platforms.
• Experience with personalization or decisioning systems such as segmentation and targeting.
• Proficiency in using experimentation and iterative delivery to optimize customer experiences.
• Track record of delivering measurable and sustained customer experience improvements.
• Experience aligning multiple teams against shared platforms, APIs, and reusable components in a scaled organization.

About the Company

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.