Product Manager, Vice President

Responsibilities

• Develop and execute a product strategy and vision for debit-focused authentication and modernization.
• Lead end-to-end product delivery, including discovery, roadmap development, and launch execution.
• Manage the product backlog, translating customer needs into actionable user stories and epics.
• Partner with technology and architecture teams to design secure, scalable, and resilient solutions.
• Identify and prioritize enhancements to improve customer and employee journeys across the branch network.
• Define and track key success metrics, including KPIs, OKRs, cost, and reliability.
• Manage risks, dependencies, and stakeholder communications to ensure timely decision-making.

Requirements

• 5+ years of experience in product management or a related domain.
• Advanced knowledge of the product development life cycle (PDLC), design, and data analytics.
• Proven experience delivering secure authentication or identity capabilities (e.g., biometrics, digital credentials).
• Strong stakeholder management skills with the ability to influence business and technology partners.
• Demonstrated ability to define and act on KPIs and OKRs to drive continuous improvement.
• Excellent written and verbal communication skills for creating roadmaps and executive updates.

Preferred Qualifications

• Experience working within a highly matrixed and complex organization.
• Background in branch, servicing, or frontline employee workflow optimization.
• Experience partnering with cybersecurity, fraud, risk, and compliance teams.
• Track record of leading platform modernization or legacy migration efforts.
• Proficiency with agile delivery practices such as Scrum or Kanban.

About the Company

JPMorgan Chase & Co. is a leading global financial services firm. Our Consumer & Community Banking division serves millions of customers through personal banking, credit cards, mortgages, and more. We are committed to innovation, helping our clients achieve their financial goals through cutting-edge technology and customer-centric solutions.