Product Manager

Responsibilities

• Define and own the product vision, roadmap, and strategy for voice solutions within the CCaaS portfolio
• Lead the end-to-end product lifecycle from ideation to General Availability (GA)
• Collaborate with engineering to deliver scalable voice solutions, including SIP trunking, WebRTC, and programmable voice APIs
• Ensure compliance with global telecommunications regulations such as GDPR and TCPA
• Analyze market trends and customer feedback to identify opportunities for innovation and differentiation
• Drive go-to-market strategies, including pricing, packaging, and messaging
• Define and track KPIs to measure product adoption, performance, and ROI

Requirements

• Bachelor's degree in Computer Science, Telecommunications, Business Administration, or a related field
• 5-8 years of experience in product management with a focus on CCaaS, networking, or telecommunications
• Expertise in voice technologies such as SIP, VoIP, WebRTC, and Conversational AI
• In-depth understanding of global telecommunications regulations and compliance frameworks
• Experience designing and implementing billing models for communication services
• Proven ability to launch and scale enterprise-grade CPaaS voice products
• Strong analytical mindset and ability to influence stakeholders at all levels

About the Company

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM). We empower brands to deliver extraordinary experiences at scale across every customer touchpoint by combining human instinct with the speed and efficiency of AI. Today, over 1,900 enterprises and 60% of the Fortune 100 rely on Sprinklr to unify data and deliver consistent, trusted customer experiences worldwide.