Product Manager, PLG

About the Company

Braintrust is the AI observability platform. By connecting evals and observability in one workflow, Braintrust gives builders the visibility to understand how AI behaves in production and the tools to improve it.

Responsibilities

• Own the end-to-end self-serve experience, from first visit through activation, retention, and expansion
• Develop a deep understanding of successful Braintrust teams by working directly with Pro customers
• Conduct regular interviews with churned, downgraded, and at-risk customers
• Improve onboarding, setup, experimentation, and collaboration workflows to reduce time-to-value
• Build systems that help users discover new capabilities and adopt additional products over time
• Develop instrumentation, funnels, and experiments to understand user behavior
• Partner with engineering, design, marketing, sales, and customer success teams
• Own key metrics including activation, retention, conversion, expansion, churn, and product-qualified pipeline

Requirements

• 5+ years of product management experience
• Experience in developer tools, infrastructure, SaaS, or AI products
• Strong product intuition and analytical mindset
• Experience owning growth, onboarding, activation, monetization, or self-serve experiences
• Ability to dive into data and run experiments
• Strong understanding of product-led growth principles
• Excellent written and verbal communication skills
• Deep empathy for developers and technical users

Preferred Qualifications

• Experience building products for AI developers
• Experience with pricing, packaging, and monetization
• Familiarity with developer workflows, APIs, SDKs, and open source communities
• Engineering background
• Experience building growth loops and referral systems
• Startup experience in a high-growth environment

Benefits

• Medical, dental, and vision insurance
• Daily lunch, snacks, and beverages
• Flexible time off
• Competitive salary and equity
• Wifi & cellphone stipend