Product Manager

Responsibilities

• Define the roadmap and strategic objectives for the customer service operations technology platform.
• Lead the end-to-end product life cycle, including development, testing, implementation, and maintenance of the CRM platform.
• Partner with Tech Leads to ensure alignment between product vision, technical feasibility, and requirements.
• Manage and prioritize product backlogs, ensuring work focuses on maximum value and aligns with product strategy.
• Create comprehensive testing and implementation plans to ensure successful product delivery.
• Ensure all products meet legal, regulatory, risk, and control requirements.
• Act as the voice of the customer to develop profitable products that provide exceptional user experiences.

Requirements

• Proven expertise in delivering and scaling customer service operation technology products.
• Extensive experience working in complex software environments using Agile/Scrum methodologies.
• Strong experience in product backlog management, including prioritizing stories, epics, and themes.
• Expert-level knowledge of Agile principles, processes, and best practices.
• Demonstrated experience with hypothesis-driven development, product experimentation, and product analytics.
• Ability to communicate complex design, architecture, and roadmaps to both technical and business audiences.

Preferred Qualifications

• Strong understanding of process mapping.
• Direct experience with Customer Relationship Management (CRM) or Customer Service operations.
• Knowledge of Salesforce out-of-the-box functionality and tools.

About the Company

JPMorganChase is a leading global financial institution providing innovative solutions to millions of consumers, small businesses, and prominent corporate and government clients. We are dedicated to building exceptional user experiences through a diverse and inclusive workforce, ensuring our technology supports market expansion and industry-leading customer service.