Product Manager - HR Service Delivery

Responsibilities

• Provide vision and direction for HR Service Delivery solutions built on ServiceNow
• Research and analyze HR technology trends, user needs, and the ServiceNow roadmap
• Manage the product backlog, iteration planning, and elaboration of user stories for HRSD features
• Design services based on employee intent and HR ownership
• Improve service efficiency, deflection, and resolution outcomes
• Partner with HR Operations to standardize and simplify service offerings
• Support automation and AI-enabled service improvements

Requirements

• 8-10 years of product management experience on service or workflow platforms
• Strong understanding of HR shared services or operations
• Experience defining and managing digital service catalogues
• Data-driven approach to service performance and outcomes

Preferred Qualifications

• Experience with ServiceNow HRSD
• Strong stakeholder engagement skills
• User-centered mindset
• Ability to simplify complex service landscapes

About the Company

Haleon is a purpose-driven, world-class consumer company putting everyday health in the hands of millions. Our trusted portfolio of brands includes Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum. We are driven by an agile, performance-focused culture and a mission to deliver better everyday health with humanity.