Product Manager

About the Company

Giga is an AI platform building the next generation of customer experience through real-time AI agents. Recently having raised a $61M Series A, Giga works with Fortune 500 customers like DoorDash to automate complex support and operations workflows across voice, chat, and email.

Responsibilities

• Define and execute the roadmap toward 98% automation of support tickets and operations workflows
• Drive product strategy for self-improving agents and multi-party orchestration
• Lead product vision for the no-code/low-code agent configuration platform
• Partner with engineering on architecture decisions and technical tradeoffs for sub-500ms latency systems
• Build deep relationships with Fortune 100 customers to translate feedback into agent capabilities
• Collaborate with AI/ML engineers on model integration and prompt optimization

Requirements

• 5+ years combined experience in product management and software engineering
• Minimum 1 year of hands-on professional coding experience as a software engineer
• Strong technical foundation in distributed systems and architectural discussions
• Experience with real-time systems such as voice, video, or messaging
• Enterprise product experience involving B2B sales cycles and platform thinking
• Data-driven mindset with comfort using analytics to drive decisions

Preferred Qualifications

• AI/ML product experience with LLMs or conversational AI
• Experience with developer tools, APIs, or SDKs
• Proficiency with Python for prototyping and data analysis
• Previous experience in a fast-paced startup environment
• Domain knowledge in contact centers or customer support