Product Manager

Responsibilities

• Define product strategy, roadmap priorities, and business requirements for issuer disputes platforms and operational tools
• Partner with business stakeholders, engineering, operations, and third-party vendors to deliver system implementations and enhancements
• Create and maintain product documentation, including business requirements, process flows, user stories, and acceptance criteria
• Analyze disputes processes and operational workflows to identify gaps and define future-state solutions to reduce financial losses
• Manage delivery plans, milestones, dependencies, risks, and scope changes to ensure successful execution
• Monitor industry and regulatory developments, including card network rules and dispute-related requirements, to inform product decisions
• Coordinate across fraud operations, technology teams, and cybersecurity to align outcomes

Requirements

• 5+ years of experience in product management, project management, or business analysis within payments, financial services, or banking
• 4+ years of experience gathering and documenting business requirements, process workflows, and functional specifications
• 4+ years of experience supporting disputes processing, payments operations, or related platforms for card-based products
• Proficiency in delivery and documentation tools such as Jira, Confluence, Microsoft Project, or Microsoft Excel
• Experience analyzing system interactions and supporting technology product implementation and testing
• Bachelor's degree in Business, Computer Science, or a related field

Preferred Qualifications

• Project Management Professional (PMP) or Certified Business Analysis Professional (CBAP) certification
• Experience working in Agile, Waterfall, or hybrid delivery models
• Experience implementing fraud prevention systems or dispute management tools
• Knowledge of Visa, Mastercard, and other payment network dispute processes and rules

Benefits

• Medical, dental, vision, life, and disability insurance available from day one
• Retirement planning including 401k match and Employee Stock Purchase Plan
• Paid holidays, generous time away, and paid parental/military leave
• Tuition assistance and reimbursement programs
• Mental health support through Employee Assistance Programs
• Professional growth opportunities and internal mobility

About the Company

Fiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers millions of times a day. We move money and information in a way that moves the world, providing secure and reliable transactions across the globe.