Product Manager CX Specialist

Responsibilities

• Enhance the user experience of AI-driven data products within the BEES apps ecosystem
• Analyze user feedback and data to identify pain points and areas for improvement in AI model interactions
• Establish and maintain a feedback loop with users to continuously refine AI model performance
• Collaborate with data scientists and product managers to influence the design and functionality of AI models
• Work alongside customer support teams to address user issues and improve overall satisfaction
• Develop and deliver training materials and documentation to help users effectively utilize data products
• Monitor AI model performance in real-time to ensure they meet quality standards and user needs
• Act as a customer advocate and key point of contact for stakeholder alignment regarding metrics and priorities

Requirements

• Good knowledge of Business Intelligence concepts, including metrics, data models, and visualization
• Good knowledge of Customer Experience (CX) concepts and standard processes
• Strong analytical profile with familiarity with Databricks and data analytics environments
• Proficiency in SQL or Python for analytical autonomy
• Advanced English skills for collaboration with global teams
• Excellent verbal and written communication skills to translate data into business narratives
• Ability to work in close partnership with Product Managers and business stakeholders

Preferred Qualifications

• Previous experience working closely with Product, Data, Commercial, or CX teams
• Strong business or CX acumen with a data-driven decision-making mindset
• Experience working in complex, cross-functional environments

Benefits

• Performance-based bonus and attendance bonus
• Private pension plan and meal allowance
• Health, dental, and life insurance
• WellHub partnership and childcare subsidies
• Discounts on Ambev products
• Language and training platforms
• Transport allowance

About the Company

AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. The Growth Group unifies our B2B, DTC, Sales, and Marketing teams to leverage data and drive digital transformation. This role sits within the Growth Group, supporting digital products like our B2B commerce platform, BEES.