Product Manager, Agent SDK

About the Company

Sierra is creating a platform to help businesses build better, more human customer experiences with AI. Founded by Bret Taylor and Clay Bavor, the company is guided by values of Trust, Customer Obsession, Craftsmanship, Intensity, and Family.

Responsibilities

• Bring enterprise-grade AI agents to the world by empowering businesses to build world-class AI agents.
• Solve complex product challenges for multiple stakeholders, including end-users, CX managers, and developers.
• Innovate by discovering new tools and processes for building the next generation of AI agents.
• Collaborate closely with engineering, design, and leadership to build seamless experiences.
• Act as a strategic advisor to customers in partnership with sales and go-to-market teams.
• Maintain end-to-end ownership of the product from concept to execution.

Requirements

• Extensive experience in product management with a track record of leading products from ideation to launch.
• Technical depth with comfort working on technical systems, APIs, or SDKs.
• Ability to engage in architectural and implementation discussions with engineering.
• User-driven curiosity and ability to operate in high ambiguity.
• Proven ability to partner cross-functionally with engineering, design, and customers.
• Excellent written and verbal communication skills.
• Ability to thrive in a fast-paced startup environment.

Preferred Qualifications

• Experience building AI-driven products, specifically conversational or agentic systems.
• Hands-on experience writing production code (e.g., TypeScript, React) or prior experience as a software engineer.

Benefits

• Flexible (unlimited) paid time off
• Medical, dental, and vision benefits
• Life insurance and disability benefits
• Retirement plan
• Parental leave
• Fertility and family building benefits
• Lunch, snacks, and coffee
• Discretionary benefit stipend
• Free alphorn lessons