Product Manager, Agent Development

About the Company

Sierra is creating a platform to help businesses build better, more human customer experiences with AI. Founded by Bret Taylor and Clay Bavor, the company is guided by values of Trust, Customer Obsession, Craftsmanship, Intensity, and Family.

Responsibilities

• Build enterprise-grade AI agents by partnering with engineers and customers
• Engage with customers to discover requirements and present demonstrations
• Address technical challenges in business processes alongside technical counterparts
• Develop and improve virtual agents to anticipate customer needs
• Shape the product roadmap by scoping and implementing new features

Requirements

• 5-7+ years of experience in highly technical product development
• Past experience in Product Management at or above Senior Product Manager level
• Experience crafting and tailoring messages for executive-level customers
• Ability to communicate technical concepts to both technical and non-technical audiences
• Degree in a technical field or equivalent professional experience

Preferred Qualifications

• AI-related product development experience
• Coding experience with React, TypeScript, or Go
• MBA or equivalent professional experience
• Experience in roles interfacing with end customers to influence software development

Benefits

• Flexible (unlimited) paid time off
• Medical, dental, and vision benefits
• Life insurance and disability benefits
• Retirement plan
• Parental leave
• Fertility and family building benefits
• Lunch, snacks, and coffee
• Discretionary benefit stipend
• Free alphorn lessons