Product Expert - Legal Service Delivery

Responsibilities

• Provide vision and direction for Legal Service Delivery solutions built on ServiceNow to stakeholders
• Research and analyze Legal technology trends, user needs, and the ServiceNow roadmap
• Manage the product backlog, including iteration planning and the elaboration of user stories
• Improve service efficiency, deflection, and resolution outcomes through digital platforms
• Partner with Legal Ops to standardize and simplify service offerings
• Support automation and AI-enabled service improvements to enhance the user experience

Requirements

• Product management experience on service or workflow platforms
• Strong understanding of Legal shared services or operations
• Experience defining and managing digital service catalogues
• Data-driven approach to measuring service performance and outcomes

Preferred Qualifications

• Experience with ServiceNow Legal Service Delivery (LSDSD)
• Strong stakeholder engagement and communication skills
• User-centered mindset with a focus on experience design
• Ability to simplify complex service landscapes and processes

About the Company

Haleon is a purpose-driven, world-class consumer company dedicated to putting everyday health in the hands of millions. With a trusted portfolio of brands including Sensodyne, Panadol, Advil, and Centrum, we combine deep human understanding with trusted science to deliver better everyday health with humanity.