Product Expert, Customer Support

About the Company

Omni is the AI analytics platform that turns company data into a trusted source of truth for AI. Built on a semantic model, Omni gives enterprises a governed context graph for analytics and AI. Teams use Omni to ask questions in plain English, refine answers in workbooks, and bring trusted data into tools like Claude, ChatGPT, Cursor, and Slack.

Responsibilities

• Become a deep expert in Omni’s platform and best practices to guide users and partners via Slack
• Act as the primary expert for customers and partners via Slack, while surfacing feature requests and reproducing bugs
• Deliver technical help by digging deep to find creative solutions to complex data questions
• Give voice to customer needs in internal discussions with Product and Engineering
• Partner with Product, Engineering, and Marketing to share usage trends and report bugs
• Build advisory relationships and contribute to the community site with troubleshooting guides and design patterns
• Work with Solutions Engineering to identify trends and recommend product improvements

Requirements

• Strong SQL skills specifically for analytics
• 3-5 years in data analytics or business intelligence preferred
• Natural desire to teach and help others through daily customer interaction
• Ability to translate complex data concepts into clear, actionable advice
• Strong written and verbal communication skills