Product Experience Team Lead

Responsibilities

• Lead the Boston hub by setting culture, hiring, and developing a team of specialists
• Build a campus talent pipeline through relationships with local universities like MIT and Harvard
• Act as the escalation point for complex user issues during US hours
• Triage technical problems and collaborate with engineering teams
• Capture and communicate high-signal user feedback to product and engineering teams
• Collaborate with the Stockholm-based product experience team to ensure global consistency

Requirements

• 3+ years in B2C or B2B support or a customer-facing role
• Deep roots and a professional network within the Boston tech and university ecosystem
• Strong operational rigor with experience building systems, processes, and metrics
• Technical fluency and the ability to engage with engineering on complex issues
• Excellent written and verbal communication skills

Preferred Qualifications

• Experience with campus recruiting
• Experience managing student or intern programs

About the Company

Lovable is an AI company that enables anyone to build software regardless of their technical background. Based in Stockholm, the company is scaling rapidly, with millions of users turning ideas into real products using the Lovable platform.