Product & Deployment Engineer

About the Company

Pallet is building AI Agents to transform logistics — a $12 trillion global industry. Our mission is to increase the efficiency of the global supply chain by automating manual workflows through our flagship platform and CoPallet AI Agents.

Responsibilities

• Reverse engineer undocumented APIs, ERPs, TMS platforms, and internal systems
• Design and build integrations between customer environments and Pallet’s AI platform
• Debug production failures across distributed systems, data pipelines, and authentication layers
• Work onsite with customers (~25% travel) to diagnose issues and drive successful launches
• Own customer go-lives end-to-end from technical discovery through production stability
• Identify recurring implementation patterns to turn them into reusable product capabilities
• Influence the product roadmap by translating customer problems into platform improvements

Requirements

• 2–5 years of experience building and owning production systems in high-growth startups
• Strong experience with APIs, authentication systems, integrations, and event-driven architectures
• Proven ability to debug complex systems under real production constraints
• Ability to operate with ambiguity and incomplete information
• Strong written and verbal communication skills
• Experience working directly with customers or external stakeholders is a plus

Preferred Qualifications

• Experience with logistics, supply chain software, ERP systems, or automation platforms
• Experience with workflow tooling

Benefits

• Health, Vision, and Dental benefits
• Flexible PTO
• Life and Accidental Insurance
• Short-Term Disability Coverage
• Competitive salary and equity
• 401k option
• Paid parental leave
• Yearly learning and development stipend
• Commuter benefits and Uber ride stipends
• Daily catered lunches