Product Data Management Specialist

Responsibilities

• Use strategy and analytics to improve the digital shopping experience through enhanced product data and metadata.
• Analyze and track attribute completeness and accuracy to drive conversion and revenue growth.
• Set up recurring audits and compliance processes to monitor data integrity.
• Collaborate with Product, Engineering, and BI teams to syndicate metadata across web and app platforms.
• Utilize AI tools to enrich metadata for improved speed, accuracy, and breadth.
• Partner with Product and Content Operations to define requirements for new PIM and CMS tools.
• Work with Data Science and BI to define and own key metrics for measuring metadata impact on AOV, Conversion, and Add to Cart.
• Coordinate with regional teams to adjust global metadata needs and support merchandising priorities.

Requirements

• 7+ years of ecommerce merchandising experience.
• Strong experience managing digital storefronts for high-traffic ecommerce platforms.
• Deep understanding of ecommerce KPIs, including conversion, add-to-cart, AOV, and revenue per visitor.
• Strong analytical mindset with experience using data to drive merchandising decisions.
• Bachelor’s degree in Economics, Finance, Statistics, Engineering, or a related quantitative field.
• Proven ability to work cross-functionally with marketing, product, UX, and engineering teams.
• Experience working with ambiguity and imperfect data in a fast-moving environment.

Preferred Qualifications

• Experience in health, wellness, supplements, or consumer packaged goods (CPG) ecommerce.
• Familiarity with merchandising tools, search platforms, and personalization engines.
• Experience building the foundations of a site merchandising function, including tools, reporting, and processes.
• Advanced degree (MBA or Masters) is a plus.

Benefits

• Medical, dental, vision, and basic life insurance programs.
• 401(k) plan eligibility.
• Paid time off and paid sick leave.
• Paid holidays throughout the calendar year.
• Eligibility for Restricted Stock Units (RSUs) and annual bonuses based on performance.

About the Company

iHerb is on a mission to make health and wellness accessible to all. As the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, we ship over 50,000 products from over 1,800 brands to customers in more than 180 countries. We strive to be the #1 destination for health and wellness globally through innovation and a customer-centric approach.