Product Customer Service Centre Manager

Responsibilities

• Oversee a team of production and logistics specialists to support manufacturing operations
• Manage monthly operation plans and drive overall plant forecasts and production plans
• Direct order-to-delivery execution in collaboration with sales, engineering, finance, and materials teams
• Manage customer demand and supply chain resources, flexing production to address dynamic scheduling changes
• Oversee the tire and wheel supply chain for large tractor assembly
• Manage scheduling and delivery for Fargo axle production and sister plant requirements (Benson cabs, Harbin components, Grand Island valves)
• Direct the prioritization of final tractor production for shipping and delivery
• Oversee direct report training, safety management audits, and performance management processes

Requirements

• Bachelor’s degree in Business, Marketing, or a related field
• 10 years of experience in operations and supply chain management
• Proven experience forecasting demand, inventory supply, and customer lead times
• Knowledge of statistical forecasting models, including theory on constraints and predictive models
• Proficiency in collecting, analyzing, and interpreting data to optimize schedules
• Experience with production scheduling and inventory management using ERP systems (SAP preferred)
• Advanced data analysis and tracking skills using Excel
• Strong project management skills, including timeline management and constraint analysis
• Demonstrated ability to build cross-departmental partnerships

Benefits

• Flexible work arrangements
• Savings & Retirement benefits
• Tuition reimbursement
• Parental leave and adoption assistance
• Fertility & Family building support
• Employee Assistance Programs
• Charitable contribution matching and Volunteer Time Off

About the Company

CNH Industrial is a global capital goods company specializing in equipment and services for Agriculture and Construction. Operating through brands such as Case IH, New Holland Agriculture, CASE, and New Holland Construction Equipment, we are dedicated to sustainably advancing the work of farmers and builders worldwide through innovation in precision technology, electrification, and alternative fuels.