Product CoP - Enablement & Change Management Lead

Responsibilities

• Build and maintain a structured "Product Excellence" curriculum covering OKR setting, Agile ceremonies, and essential product knowledge
• Own the first 60 days of the employee experience for new product hires to accelerate time-to-productivity
• Map current team skills against the Product Competency framework and identify gaps for future training or hiring
• Develop communication plans for new process rollouts to manage the "People Side of Change" and minimize resistance
• Design, launch, and facilitate internal Communities of Practice (CoP) forums to foster peer-to-peer learning
• Partner with Product Operations specialists to ensure training materials align with operational workflows
• Define and track enablement metrics, such as adoption rates and competency improvements, to demonstrate ROI

Requirements

• 5+ years of hands-on experience in change management and organizational development
• Expertise in skills assessment, competency frameworks, and gap analysis
• Proven ability to design and execute individual development plans and learning strategies
• Strong experience managing stakeholder buy-in and leading cross-functional teams through organizational change
• Excellent facilitation and communication skills with the ability to engage diverse audiences
• Bachelor's degree in Business Administration, Organizational Development, Communications, or a related field

Preferred Qualifications

• Experience in product operations, product management, or agile transformation initiatives
• Background in the telecommunications or technology industry
• Experience with Learning Management Systems (LMS) or e-learning platforms
• Background in organizational design or people operations

Benefits

• Comprehensive total rewards package including competitive salary and bonus structures
• Minimum of 3 weeks of vacation and a flexible benefits plan
• Hybrid work flexibility (in-office, virtual, or a combination)
• Generous company-matched pension and share purchase programs
• Career growth and continuous learning & development opportunities

About the Company

TELUS is a people-focused, customer-first, purpose-driven team dedicated to innovating through technology. We improve lives by creating remarkable human outcomes in a digital world, fostering a high-performance culture that values diversity, equity, and inclusion.