ProdOps & Support Engineer

Responsibilities

• Monitor, maintain and support Optimove’s production environment
• Act as a key person for integration projects and customer requests regarding data and applications
• Investigate and debug ETL processes
• Conduct data QA and analysis using Snowflake, MsSQL, and BigQuery
• Perform configuration management and create robust, scalable processes
• Communicate directly with customers to solve technical issues

Requirements

• Experience in SaaS B2B
• Proficiency with SQL
• Familiarity with software technologies including web/mobile SDK, APIs, JSON, HTML, and JavaScript
• Strong interpersonal and communication skills with the ability to explain technology to non-technical people
• Proven problem-solving abilities and a fast learner in fast-paced environments

Preferred Qualifications

• Experience working with enterprise-grade customers
• Experience debugging web application issues via logs and networking
• Experience with monitoring tools such as DataDog, Kibana, or Elastic
• Understanding of networking terminology and functionality (DNS, HTTP, ports, etc.)

About the Company

Optimove is the creator of Positionless Marketing, an AI-powered platform that enables marketers to analyze, create, launch, and optimize campaigns independently. Recognized as a Visionary in Gartner’s Magic Quadrant, Optimove partners with leading global brands to drive campaign efficiency through deep personalization.