Process Specialist

Responsibilities

• Process high-volume student and organizational account transactions, including daily payments, refunds, wire transfers, and third-party sponsor payments.
• Execute and validate complex refund batch files across multiple systems prior to bank transmission.
• Post and reconcile electronic, mailed, and credit card payments within Campus Solutions and TouchNet systems.
• Process financial aid disbursements, special disbursements, and other institutional funding sources with strict attention to compliance.
• Monitor and manage delinquent payment plans, returned payments, and account delinquencies.
• Ensure compliance with federal, state, and institutional regulations, including Title IV and FERPA.
• Reconcile student, organizational, and third-party accounts, including Florida Prepaid and departmental contracts.
• Identify and resolve discrepancies across payments, refunds, waivers, and financial aid records.
• Prepare and distribute financial reports, including refund reporting and payment plan delinquency reports.
• Provide customer support and troubleshooting to students and parents via phone, email, and Teams.

Requirements

• Associate degree in Accounting, Finance, Banking/Treasury, Business, or a related field (or equivalent combination of education and experience).
• 1–3 years of relevant work experience in accounting, finance, payment processing, or student information systems.
• Proficiency in Microsoft Office Suite, specifically with strong Excel skills.
• Knowledge of FERPA and Title IV regulations.
• Strong analytical, problem-solving, and attention to detail skills.
• Excellent verbal and written communication skills.

Preferred Qualifications

• Experience in higher education involving payment processing, refunds, or student account systems.

Benefits

• Comprehensive medical, dental, and vision coverage.
• 100% tuition coverage for one undergraduate and one graduate degree for the employee.
• Discounted tuition rates for spouses and dependent children.
• Retirement contributions: 6% annual gift plus a 4% matching contribution.
• Generous time off, including 18 days of personal leave in the first year and 9+ paid holidays.

About the Company

Embry-Riddle Aeronautical University is the world’s largest aviation and aerospace university. Celebrating 100 years of leadership, the university serves more than 30,000 students globally through its residential campuses and a vast worldwide network, empowering the next generation of leaders in STEM, aviation, and space exploration.