Process Leader (Automation)

Responsibilities

• Analyse existing business processes and identify opportunities for automation
• Design and develop automated solutions using Robotic Process Automation (RPA) and other relevant technologies
• Collaborate with cross-functional teams to gather requirements and ensure successful implementation
• Create detailed documentation for automated processes and provide training to end-users
• Monitor and optimise automated processes to ensure maximum efficiency and reliability
• Stay up-to-date with emerging automation technologies and best practices in the retail industry
• Develop and maintain performance metrics to measure the impact of automation initiatives
• Provide technical support and troubleshooting for automated processes
• Contribute to the development of the organisation's automation strategy and roadmap

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Proven experience in process automation, preferably within the retail industry
• Proficiency in RPA platforms such as UiPath, Blue Prism, or Automation Anywhere
• Strong skills in business process mapping, analysis, and optimisation
• Experience with data analysis and reporting tools
• Excellent project management skills
• In-depth understanding of retail industry processes and operations
• Knowledge of retail-specific software and systems
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills

Preferred Qualifications

• Relevant certifications in process automation or RPA platforms

About the Company

Ikano Retail is an IKEA franchisee part of the Ikano Group. We operate in Singapore, Malaysia, Thailand, and the Philippines, working to create a better everyday life through well-designed, functional home furnishing products.