Process Improvement Professional II

Responsibilities

• Administer, maintain, and oversee CRM data to empower pre- and post-sales functions
• Analyze and improve CRM data related to Customer Experience and Operations
• Define, track, and report on key data fields pertaining to customer success
• Drive continuous improvement by identifying gaps through reporting analysis and customer feedback
• Co-develop and implement standard operating procedures (SOPs) for data governance and hygiene
• Design and maintain reports and workflows within Salesforce and Zendesk
• Collaborate with pre- and post-sales teams to optimize data fields for usability and reportability

Requirements

• Deep expertise with Salesforce Service Cloud and Zendesk Suite
• 2-3 years of progressive experience in operations, administration, technology support, or CRM-specific roles
• Proven experience with CRM reporting, data hygiene, and administrative tasks
• Strong data analysis and project management skills
• Bachelor's degree in Management Information Systems, Business Administration, or a related field
• Experience working in a globally focused environment with flexibility to coordinate across time zones

Preferred Qualifications

• Experience with Google Suite

About the Company

Nielsen is dedicated to powering a better media future by providing powerful insights that drive client decisions. We capture audience engagement with content wherever and whenever it is consumed, standing at the forefront of the media revolution through a talented, global workforce.