Process Improvement Manager

Responsibilities

• Drive process improvements in safety, quality, and productivity across Amazon Logistics delivery stations.
• Analyze quantitative data from the Amazon network to identify operational problems and inefficiencies.
• Conduct site visits to perform qualitative analysis, including time studies and interviews with site members, to validate data findings.
• Implement and scale standardized improvement solutions across the Japanese delivery station network, considering global scalability.
• Collaborate with international teams (North America, EU) to adapt and deploy advanced systems and processes to the Japanese market.
• Lead cross-functional projects by engaging with site managers and various stakeholders to drive the PDCA cycle.

Requirements

• Bachelor's degree or equivalent professional experience.
• Proven experience in business process improvement or project management.
• Business-level proficiency in both Japanese and English (reading, writing, and speaking).
• Ability to travel to various delivery station locations (approximately 50% of working time).

Preferred Qualifications

• Experience driving continuous improvement using Lean or Toyota Production System (TPS) methodologies.
• Technical proficiency with databases and analytical tools (e.g., SQL, MySQL, Redshift, Excel, or MS SQL Server).
• Experience working within diverse, multinational teams and a commitment to an inclusive culture.

About the Company

Amazon Japan G.K. is part of the Amazon Logistics (AMZL) division. The Amazon Customer Excellence System (ACES) team focuses on building efficient, safe, and high-quality delivery mechanisms to enhance the customer experience through continuous innovation and process optimization.