Process Improvement Associate I

Responsibilities

• Assist in developing detailed process maps, workflows, and documentation to synthesize findings and develop recommendations.
• Partner with project team members to interview stakeholders and analyze business process documents to identify key opportunities.
• Lead one or more projects by demonstrating leadership through influence and enhancing organizational culture.
• Collaborate with teams to build hypothesis sets, analyses, and roadmaps while identifying and escalating potential roadblocks.
• Analyze key business processes to identify areas for improvement and automation using data analytics.
• Contribute to the testing and deployment of new process tools and technologies.
• Leverage LLM suites and other AI tools to enhance service delivery and product evolution.

Requirements

• Proficiency in data analytics with experience interpreting models and diagrams to communicate data requirements.
• Demonstrated ability in storytelling to effectively convey complex ideas and data to diverse audiences.
• Experience working with diverse teams with varied backgrounds and skill sets.
• Capability to use AI tools such as LLM suites and Copilot, including reasoning, planning, and safe human-AI interaction.
• Strong problem-solving abilities and exceptional client management skills.
• Proven ability to take ownership of tasks and manage workstreams.
• Experience creating written and verbal presentations tailored for senior executive audiences.

Preferred Qualifications

• Ability to utilize systems thinking to analyze complex processes for optimization.
• Application of customer service principles to ensure process improvements align with user needs.
• Experience with cross-functional collaboration to implement improvements across departments.
• Familiarity with agile methodologies to iteratively develop and refine process improvements.

About the Company

JPMorganChase is a leading global financial institution providing innovative solutions to millions of consumers, small businesses, and prominent corporate and government clients. We are committed to diversity, inclusion, and fostering a culture where innovation and excellence drive our success.