Procedures & Process Documentation Specialist

Responsibilities

• Analyze, map, and document business processes across all areas of the digital bank
• Draft internal procedures, policies, and step-by-step work instructions
• Develop templates, flowcharts, and visual aids to support process understanding
• Facilitate workshops and interviews to gather information about current workflows
• Ensure documented procedures reflect regulatory requirements and internal risk controls
• Maintain a centralized document management system and ensure version control
• Regularly review and update procedures in response to regulatory changes or audits
• Collaborate with the training team to develop onboarding materials
• Support internal audits and regulatory inspections

Requirements

• Bachelor’s degree in Business Administration, Finance, Risk Management, or a related field
• 3–5+ years of experience in business process documentation, operational risk, or compliance in banking or fintech
• Strong knowledge of banking operations and risk management frameworks
• Excellent written and verbal communication skills
• Proficiency with process mapping tools such as Visio or Lucidchart
• Strong analytical skills and attention to detail

About the Company

CoorB builds innovative solutions with a focus on process automation, user experience enhancement, and advanced data analytics to help achieve operational excellence in the finance industry.