Problem Solver Process Support

Responsibilities

• Lead a functional team of Problem Solvers on your shift, including coaching, onboarding, and task distribution.
• Act as an escalation point between operations and Local Process Experts to drive continuous improvement.
• Perform 1st-level SAP EWM troubleshooting directly on the shop floor to resolve issues with handling units, interface errors, and blocked deliveries.
• Utilize modern logistics IT systems, Andon systems, and mobile scanning devices to maintain smooth operations.
• Provide operational feedback to support digital transformation and Smart Factory projects.
• Support documentation and reporting of recurring technical issues.

Requirements

• Technical secondary education (University degree in logistics or engineering is a plus).
• Proven experience in warehouse operations, ideally working with SAP EWM or other WMS.
• Proficiency with mobile scanning devices and shop floor support tools.
• Strong understanding of end-to-end warehouse processes (receiving, putaway, picking, packing, and shipping).
• Demonstrated leadership skills, including the ability to motivate and coach a team.
• Ability to remain calm and make decisions under pressure in a fast-paced environment.
• Willingness to work in a 3-shift operation (morning, afternoon, and night).
• Proficiency in English is an advantage for working in an international environment.

Preferred Qualifications

• Experience using AI tools (such as ChatGPT, Claude, or Copilot) for report writing and data analysis.

Benefits

• Opportunity to work in a state-of-the-art distribution center with advanced automation and digitalization.
• Competitive salary and annual bonus.
• 5 weeks of vacation.
• Contributions to pension and meal allowances.
• Access to language courses and professional development opportunities.

About the Company

ZF is a leading global technology company that shapes the future of mobility. We are committed to creating a culture of diversity and inclusion, ensuring all employees have the opportunity to reach their full potential while working on cutting-edge automotive and logistics solutions.