Problem Solver

Responsibilities

• Document issues and communicate with sellers and buyers to reach optimal resolutions according to marketplace guidelines
• Ensure orders in the fulfillment flow are resolved and returned for same-day shipment
• Develop a deep understanding of shoe conditions and GOAT authentication standards
• Pick shoes from inventory and process specific returns and orders
• Capture quick and accurate photos of sneakers for documentation
• Triage escalated orders by developing an understanding of various order statuses
• Work effectively in a fast-paced, team-oriented environment

Requirements

• Highly organized with demonstrated attention to detail
• Background in customer service or dealing directly with customers and suppliers
• Ability to stand for long periods of time (up to 12 hours)
• Ability to lift and move boxes weighing up to 35 pounds
• Willingness and ability to operate carts, dollies, and other moving equipment
• Availability to work extended hours, weekends, and holidays as needed to meet business demands
• Ability to learn quickly and work independently under pressure

About the Company

GOAT Group represents the leading platforms for authentic sneakers, apparel, and accessories. Operating four distinct brands—GOAT, Flight Club, Grailed, and alias—GOAT Group has a global community of more than 60 million members across 170 countries. Through technological innovation and logistical efficiency, we strive to be the most trusted marketplace in the industry.