Private Relationship Travel Manager

Responsibilities

• Own and manage a dedicated portfolio of Scott Dunn Private members, acting as their primary point of contact and trusted advisor
• Prospect, engage, onboard, and retain UHNW members through proactive relationship building
• Deliver hyper-bespoke travel planning from initial enquiry through to post-travel follow-up
• Generate demand by inspiring members' annual travel calendars with standout ideas and itineraries
• Identify and execute business development opportunities through networks, referrals, and partnerships
• Meet and exceed individual performance targets and KPIs while maintaining exceptional service standards
• Maintain detailed member profiles, preferences, and contact strategies within CRM systems
• Collaborate with global destination experts to deliver seamless, complex itineraries
• Identify opportunities to enhance bookings through upgrades, private aviation, and bespoke experiences

Requirements

• Minimum 5 years of experience in luxury travel with proven global travel sales success
• Demonstrated experience managing face-to-face relationships with UHNW clients
• Strong commercial acumen with a sales-driven mindset and service excellence focus
• Comprehensive knowledge of global luxury destinations and products
• High proficiency in CRM systems with exceptional attention to detail
• Ability to work flexible hours and travel domestically and internationally as required
• Based in Dallas, TX, with the ability to travel within the area regularly to meet members

Benefits

• Comprehensive paid time off package including vacation, sick, personal, and diversity days
• Travel perks and discounts
• Health and wellness programs including medical, dental, vision, and fertility care
• 401k program with partial match
• Tuition reimbursement program
• Employee share plan with partial company match
• Global career opportunities within the Flight Centre Travel Group network

About the Company

Scott Dunn is a luxury travel operator dedicated to creating unforgettable, tailor-made vacations. Specializing in curated, personalized journeys to the world’s most beautiful destinations, we provide impeccable service and unique travel insights. As part of the Flight Centre Travel Group (FCTG), we offer a global platform for growth and a culture built on passion, personal connections, and excellence in travel.