Principle Genesys Cloud CX Developer

Responsibilities

• Translate business and technical requirements into scalable application solutions
• Design and develop integrations between Genesys Cloud and backend CRM or database systems
• Develop and maintain core PureCloud handlers and integrations
• Conduct unit, functional, and integration testing to ensure stability and reliability
• Deploy applications in client environments and provide ongoing maintenance and troubleshooting
• Monitor system errors and participate in on-call rotations and technical escalations
• Provide technical mentoring to CCaaS developers and QA analysts
• Lead technical training initiatives and participate in the hiring process

Requirements

• Bachelor's degree in Computer Science, Business, or a related field
• 3+ years of software development experience (5+ years preferred)
• Deep expertise in Genesys Cloud CX (PureCloud) development
• Strong experience with .NET Framework
• Proficiency with XML, SOAP, REST, JavaScript, JSON, and HTML
• Deep understanding of application architecture and data modeling
• Proven experience with integration services and Contact Center domain knowledge

Preferred Qualifications

• Experience with Genesys Engage or Multi-Cloud platforms
• Knowledge of SQL Database Management
• Experience with Microsoft Development Platform tools

About the Company

TTEC Digital pioneers engagement and growth solutions that fuel exceptional customer experiences (CX). We coach clients to ensure their employees feel valued and supported, believing that an amazing customer experience is an employee-first process.