Principal Specialist, Customer Service

Responsibilities

• Prepare and issue customer quotations based on technical requirements, service scope, and pricing guidelines
• Review invoices for accuracy, contract compliance, and alignment with approved pricing structures
• Serve as a primary point of contact for customer inquiries regarding pricing, service status, and lead times
• Partner with engineering, planning, operations, and finance teams to support timely quotation and invoicing activities
• Monitor work orders to ensure accurate cost capture and proper commercial setup within internal systems
• Support the resolution of pricing discrepancies, invoice disputes, and customer claims
• Maintain accurate customer, quotation, and transactional records across business systems
• Identify opportunities to improve invoicing efficiency and quotation turnaround times

Requirements

• University Degree and minimum 5 years of relevant experience, or an Advanced Degree and minimum 3 years of experience
• Prior experience in technical customer service, commercial operations, or order administration
• Experience in quotation management, billing, or invoicing within a manufacturing, industrial, or aerospace environment
• Proven ability to interpret technical, contractual, and commercial information to support customer requests

Preferred Qualifications

• Experience supporting commercial activities within the semiconductor, MRO, or aerospace industries
• Proficiency using ERP systems such as SAP, Epicor, or similar business management platforms
• Familiarity with technical repair terminology and industrial service workflows
• Ability to manage multiple priorities and meet deadlines in a high-volume operational environment
• Experience identifying process improvement opportunities to enhance operational efficiency

Benefits

• Medical, dental, and vision insurance
• Generous 401(k) plan with employer matching and retirement contributions
• Tuition reimbursement and Student Loan Repayment Program
• Paid parental leave, including birth, adoption, and childcare benefits
• Wellness programs, including Employee Assistance Plan and virtual doctor visits

About the Company

Collins Aerospace is a leader in the aerospace and defense industry, providing advanced systems and services for commercial, military, and government customers worldwide. As part of RTX, we focus on delivering intelligent and secure solutions that push the boundaries of science and technology.