Principal Specialist - Bus Stations

Responsibilities

• Drive integrated bus station performance by governing readiness, safety, reliability, and customer experience across the network.
• Advise on strategic planning for station performance enhancement and Excellence File preparation.
• Review station operations, safety standards, and contingency, crowd, and crisis-management plans.
• Monitor the management of bus stations, facilities, staff, and customer-information services through reports and site visits.
• Review arrival and departure performance, schedule adherence, and trip deviations in coordination with Control Centres.
• Assess fare-inspection results, evasion patterns, and Lost and Found processes to recommend improvements.
• Inspect tenant compliance and commercial-asset reports regarding safety, security, and cleanliness.
• Review infrastructure development proposals and assess preventive and corrective maintenance performance.
• Analyze KPIs, customer feedback, and operational reports to recommend and monitor improvement initiatives.
• Review audit observations and incident investigations to track the closure of corrective actions.

Requirements

• Emirati nationality is required.
• Bachelor's Degree in Civil Engineering, Transportation Engineering, Business Administration, or Operations Management.
• Master's Degree in Transport Management or Business Administration is preferred.
• 11+ years of relevant experience with a Bachelor's degree.
• 9+ years of relevant experience with a Master's degree.

About the Company

The Roads and Transport Authority (RTA) is responsible for planning and managing the transport systems in Dubai, ensuring a seamless, safe, and efficient mobility experience for all residents and visitors.