Principal Solutions Engineer

About the Company

Observe by Snowflake is a high-growth SaaS observability platform built on the Snowflake AI Data Cloud, enabling businesses to troubleshoot modern distributed applications 10x faster. By bringing AI-powered observability directly into the Snowflake ecosystem, we’ve created the first truly unified platform for telemetry and business data.

Responsibilities

• Conduct in-depth technical discovery sessions to understand prospect environments and observability requirements
• Tailor and deliver compelling product demonstrations and technical presentations
• Design, scope, and manage technical evaluations and Proof of Concepts (POCs)
• Partner with Account Executives to develop and execute technical sales strategies
• Serve as the voice of the customer to Product Management and Engineering teams
• Develop technical sales collateral, demo environments, and best practice guides
• Deliver technical training to the broader Sales organization

Requirements

• Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience
• 10+ years of experience as a Sales Engineer or Solutions Architect in the software industry
• Deep technical understanding of modern Observability concepts (metrics, logging, tracing)
• Practical experience with tools such as Prometheus, OpenTelemetry, Grafana, or ELK Stack
• Familiarity with cloud-native technologies including Kubernetes, Docker, and Microservices
• Experience with major cloud platforms (AWS, Azure, GCP)
• Strong verbal and written communication skills
• Ability to travel to client sites and industry events as required

Preferred Qualifications

• Experience selling to Developer, DevOps, and Site Reliability Engineering (SRE) personas
• Prior experience in a fast-paced, high-growth Observability or Application Performance Monitoring (APM) company