Principal Program Manager

Responsibilities

• Define and deliver the vision, strategy, and mechanisms for feature launch readiness across the Associate Experience organization
• Design and implement scalable intake automation to eliminate manual processes and accelerate partner prioritization
• Build and own a centralized product roadmap mechanism providing benefit tracking, status updates, and risk identification
• Lead change management evolution, including stakeholder management frameworks, UAT processes, and incubation strategies
• Influence team priorities and business strategy through data-driven contributions and strategic narratives
• Mentor and develop team members to upskill the organization's capability to manage complex, cross-functional launches
• Identify and mitigate launch risks to ensure critical initiatives maintain execution momentum

Requirements

• 7+ years of experience working cross-functionally with tech and non-tech teams
• 7+ years of program or project management experience
• 7+ years of experience managing, analyzing, and communicating results to senior leadership
• Bachelor's degree
• Experience implementing repeatable processes and driving automation or standardization
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• Experience delivering projects within scope, time, budget, and quality
• MBA
• Experience owning program strategy and managing end-to-end delivery
• Experience working with, presenting to, and influencing senior executives up to the VP level

About the Company

Amazon's mission is to be "Earth's most customer-centric company." Our Associate Experience (AE) organization powers Amazon Customer Service by developing elegant customer- and associate-facing products globally, offering effortless self-service and automation solutions.