Principal Product Manager

Responsibilities

• Own the product strategy and roadmap for HR Service Delivery, specifically focusing on ServiceNow HRSD and workflow automation.
• Define and improve the end-to-end digital experience for employees and managers, emphasizing self-service and guided support.
• Design HR workflows across the employee lifecycle to support a tiered service model.
• Lead product requirements, user acceptance testing (UAT), and pilot programs for AI-enabled and automation use cases.
• Advance AI-assisted service delivery by partnering with AI and automation teams to align with digital workforce strategies.
• Ensure seamless integration and alignment across the HR ecosystem, including ServiceNow, Workday, and enterprise architecture standards.
• Partner with HR operations, shared services, and Centers of Excellence to align platform capabilities with business priorities.

Requirements

• Bachelor's degree in Computer Science, Information Systems, or equivalent experience.
• 10+ years of experience in HR Technology, service delivery platforms, or product management.
• Hands-on experience with ServiceNow HRSD or a similar case management platform.
• Proven experience integrating ServiceNow with Workday or other major HR platforms.
• Strong understanding of HR shared services and service delivery operating models.
• Familiarity with AI/ML concepts and the application of automation in service delivery.
• Demonstrated ability to influence cross-functional teams without direct authority.
• Experience designing end-to-end workflows and digital employee experiences in a global enterprise environment.

Benefits

• Health, dental, and vision insurance.
• Long term/short term disability and life insurance.
• Employee assistance program and flexible spending accounts.
• Generous time off, including 4-12 weeks of fully paid parental leave based on tenure.
• 11 paid holidays plus flexible paid vacation and sick leave.

About the Company

HP is a global leader dedicated to redefining how work gets done. We focus on creating intelligent, seamless experiences that empower employees and managers to focus on what matters most, driving productivity and innovation at scale.