Principal Platform Advisor

About the Company

Legora is redefining how legal work gets done with an AI-native workspace. Serving over 1,000 customers across 50+ countries, including top-tier global law firms, Legora enables legal professionals to operate with precision and speed.

Responsibilities

• Own the technical health and escalation outcomes for Strategic Accounts, serving as the primary point of contact.
• Act as incident lead for Sev1 and Sev2 events, managing coordination and customer communication.
• Define escalation criteria, account-health models, and cross-team interfaces to standardize the function.
• Maintain the technical blueprint for accounts, including data setup, integrations, and security context.
• Drive product adoption through technical reviews and enablement sessions.

Requirements

• Experience managing strategic, high-value B2B accounts.
• Proven track record leading incident response or major escalations under pressure.
• Ability to communicate technical facts and trade-offs clearly to executive stakeholders.

Preferred Qualifications

• Background in legal AI, legal tech, or a regulated professional-services domain.