Principal Organized Customer Engagement Training Director

Responsibilities

• Lead the design, development, and evolution of a comprehensive training strategy for account management roles.
• Build and maintain a competency-based curriculum spanning the full employee lifecycle, from onboarding to advanced enterprise engagement.
• Partner with cross-functional teams to integrate product context, clinical knowledge, and enterprise selling skills into learning journeys.
• Define annual training requirements and success metrics aligned to account performance and execution quality.
• Evaluate training effectiveness using performance data and learner feedback to ensure sustained business impact.
• Act as a strategic thought partner to Account Management leadership and collaborate with Sales, Marketing, and Medical partners.
• Manage high-visibility, complex projects and oversee external vendors to extend training capacity.

Requirements

• Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
• 8+ years of experience in account management, sales, sales training, or commercial enablement.
• Deep understanding of the healthcare ecosystem, including health systems, payer dynamics, and organized customer environments.
• Expertise in instructional design, adult learning principles, and training technologies.
• Exceptional presentation, facilitation, and communication skills for engaging senior-level audiences.
• Strong analytical mindset and proven project management skills.
• Ability to travel up to 30% of the time.

Preferred Qualifications

• Advanced degree or professional certification in training, leadership development, or organizational development.
• Experience leading enterprise-level enablement initiatives within complex, matrixed commercial organizations.
• Demonstrated success driving measurable improvements in account performance through capability-building programs.

Benefits

• Paid time off including vacation, holidays, volunteering, and personal time.
• Paid leave for parents and caregivers.
• Retirement savings plan.
• Wellness support.
• Comprehensive health benefits including medical, prescription drug, dental, and vision coverage.

About the Company

Exact Sciences is helping change how the world prevents, detects, and guides treatment for cancer. We provide patients and clinicians with the clarity needed to make confident decisions when they matter most.