Principal Field Service Engineer

Responsibilities

• Provide technical support and engine event investigations for the PW4000/2000 engine family, focusing on Fan, Compressors, Mechanical Systems, and Nacelle.
• Collaborate with global airline customers and Maintenance, Repair, and Overhaul (MRO) shops to resolve operational challenges.
• Lead root cause investigations and provide expert guidance on troubleshooting, service bulletin retrofits, and engine manual interpretation.
• Develop and oversee technical documentation, including Engineering Authorizations (EAs), Special Instructions, and updates to Aircraft Maintenance Manuals (AMM).
• Serve as a technical liaison to Product Safety, Certification & Validation teams and airframer teams.
• Triage urgent Aircraft-On-Ground (AOG) requests to provide timely solutions for fleet operations.
• Drive continuous improvement by identifying recurring issues and proposing innovative support processes.

Requirements

• Bachelor's Degree in Engineering.
• 8+ years of Engineering experience (or 5+ years with an advanced degree).
• U.S. citizenship is required for access to specific program information.
• Ability to work occasional weekends and off-hours to support critical operations.

Preferred Qualifications

• Experience in airline field support.
• Direct experience with engine or aircraft maintenance.

Benefits

• Comprehensive benefits package including medical, dental, and vision.
• 401(k) with company match.
• Life insurance and disability coverage.
• Paid time off, holidays, and parental leave.
• Relocation eligibility may be available.

About the Company

Pratt & Whitney is a world leader in the design, manufacture, and service of aircraft engines and auxiliary power systems. As part of RTX, we are dedicated to revolutionizing modern flight and shaping the future of aerospace and defense through cutting-edge technology and global innovation.